Consumer Grievance Redressal Mechanism

Nari Niketan is committed to prompt, transparent, and fair resolution of all consumer complaints in strict accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Rules, 2021.

Consumer Protection (E-Commerce) Rules, 2020 48-Hour Acknowledgment Guarantee 📄 30-Day Mandatory Resolution SLA Real-Time Ticket Tracking

1. Lodge a Grievance (Online Form) 2. 3-Tier Escalation Matrix 3. Nodal Grievance Officer 4. National Consumer Helpline & Courts 5. Statutory SLAs

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1. Lodge an Online Consumer Grievance

Please fill out the statutory grievance registration form below. Upon submission, a unique Grievance Reference Ticket ID will be generated immediately for tracking and legal compliance under Rule 4(5) of the E-Commerce Rules, 2020.

Full Name *

Mobile Number *

Email Address *

Order ID / Transaction Ref (If applicable)

Grievance Category *

Preferred Resolution *

Detailed Description of Grievance *

I hereby declare that the information provided above is true and correct to the best of my knowledge. I understand this grievance will be officially registered under the Consumer Protection (E-Commerce) Rules, 2020.

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Grievance Successfully Registered

Your complaint has been formally lodged with Nari Niketan's Nodal Grievance Cell.

NN-GRV-000000

Please save this Ticket ID for all future correspondence. You will receive an official acknowledgment via SMS/Email within 48 hours.

View My Orders

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2. Three-Tier Grievance Escalation Matrix

To ensure structured resolution, Nari Niketan operates a transparent 3-level escalation framework:

Level 1 — Frontline Care

Customer Support Team

For immediate order queries, shipment status, sizing questions, or simple returns.

SLA: 24–48 Hours

✉ nariniketan07@gmail.com

📞 +91 6307032042 (10 AM – 7 PM IST)

Level 2 — Statutory Nodal Cell

Grievance Redressal Officer

For unresolved disputes, delayed refunds, defective merchandise claims, or seller escalations.

SLA: 15–30 Days Maximum

✉ nariniketan07@gmail.com

Sonbhadra, Uttar Pradesh

Level 3 — Government Forums

National Consumer Helpline & Courts

Statutory regulatory escalation to the Ministry of Consumer Affairs, Government of India.

Govt Consumer Helpline: 1915

consumerhelpline.gov.in →

e-Daakhil Portal →

3. Statutory Nodal & Grievance Redressal Officer

Designated Grievance Officer Contact Details

In accordance with Rule 4(4) and Rule 5(1)(v) of the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated officer are published below:

Designated Officer

Grievance & Nodal Officer

Official Email

nariniketan07@gmail.com

Contact Telephone

+91 6307032042

Official Business Location

Nari Niketan, Rihand Nagar, District Sonbhadra, Uttar Pradesh – 231223, India

Statutory Mandates:

Acknowledgment: Every complaint receives an acknowledgment with a unique ticket number within 48 hours.
Redressal: Every grievance is investigated and redressed within 15 to 30 days from the date of receipt.

4. Government Consumer Dispute Channels & Jurisdiction

External Government Redressal Avenues

If you are not satisfied with the resolution provided by our Grievance Officer, you may approach statutory authorities:

National Consumer Helpline (NCH): Dial toll-free number 1915 or 1800-11-4000 (Govt. of India), or register online at consumerhelpline.gov.in →.
e-Daakhil Online Consumer Filing: Consumers can file consumer cases electronically via the Government of India portal edaakhil.nic.in →.
District Consumer Commission: Jurisdiction lies with the District Consumer Disputes Redressal Commission (DCDRC) in Sonbhadra, Uttar Pradesh.