Return & Refund Policy
We want you to love every purchase. If something isn't right, we're here to make it right.
Last updated: August 2026
- Return Window: 7 days from the date of delivery
- Condition: Unused, unwashed, with original tags and packaging
- Refund Method: Original payment source / UPI / Bank Transfer / Store Credit
- Processing Time: 5â7 business days after return pickup
- Governed by: Consumer Protection Act, 2019 & E-Commerce Rules, 2020
Return Eligibility
Your return will be accepted if ALL of the following conditions are met:
- Return request is raised within 7 days of the delivery date
- Item is unused and unwashed â no signs of wear, stains, or alterations
- All original tags, labels, and packaging are intact and attached
- Item is accompanied by the original invoice / order confirmation
- The item is not listed under Non-Returnable categories below
- Item was not purchased during a flash sale or clearance event
Sarees
Returnable if unused & tags intact. Blouse piece must be unpinned.
Suits / Dress Material
Returnable if unstitched and in original fold with all pieces.
Lehengas
Returnable if all pieces (lehenga, choli, dupatta) are returned together.
Kurtas / Tops
Returnable if unworn, unwashed, with original tags.
Dupattas / Stoles
Returnable if folded in original shape with tags intact.
Western Wear
Returnable if unworn, with all tags and original packaging.
Non-Returnable Items
- Innerwear, lingerie, and undergarments â For hygiene and safety reasons (as per Indian Consumer Hygiene Guidelines)
- Stitched / Tailored / Altered garments â Custom stitching voids the return eligibility
- Items used in ceremonies, functions, or events â Worn items are not accepted
- Washed, dry-cleaned, or ironed items â Post-care items are non-returnable
- Items with removed or tampered tags
- Items purchased during clearance / final sale events
- Digital goods, gift cards, or store credit vouchers
- Items damaged due to customer mishandling
- Blouse pieces that have been cut or stitched
As per the Bureau of Indian Standards (BIS) and common Indian retail practice, innerwear and intimate apparel items are strictly non-returnable once the original packaging is opened. This policy exists to protect public health and safety.
How to Initiate a Return
Go to My Orders
Log into your account and navigate to My Orders. Find the delivered order you wish to return.
Click "⊠Return Order"
Click the Return button (only visible for delivered orders within the 7-day window). Fill in the return reason and provide photos if the item is defective.
Return Request Review (24â48 hrs)
Our team reviews your return request. You'll receive a confirmation via email/WhatsApp with the pickup details.
Pickup Arranged
We arrange a reverse pickup from your delivery address. Keep the item securely packed in its original packaging. Our courier partner will collect it within 2â3 business days.
Quality Check & Refund
Once the item is received and passes our quality inspection, your refund will be processed within 5â7 business days.
Refund Timeline
| Payment Method | Refund Credited To | Estimated Time |
|---|---|---|
| UPI / GPay / PhonePe / Paytm | Same UPI ID | 3â5 business days |
| Debit Card / Credit Card | Original card account | 5â7 business days |
| Net Banking | Original bank account | 5â7 business days |
| Cash on Delivery (COD) | Bank transfer (NEFT/UPI) | 7â10 business days |
| Store Credit / Coupon | New coupon code via email | Within 24 hours |
Refund timelines depend on your bank's processing schedule. Nari Niketan will initiate the refund within 2 business days of completing the quality check. Bank holidays and weekends may extend processing time.
Exchange Policy
We offer size/color exchanges for eligible items within 7 days of delivery.
- Exchange is available for size mismatch or color variation from what was ordered
- The replacement item must be of equal or lesser value (no additional charge for equal value)
- Subject to stock availability â if the desired size/color is unavailable, a full refund will be issued
- Exchange items follow the same eligibility conditions as returns (unused, tags intact, etc.)
- Only one exchange is permitted per order
Defective, Damaged or Wrong Items
If you receive a defective, damaged, or wrong item, you are entitled to:
- A full refund including any delivery charges paid
- A free replacement of the correct/undamaged item
- These rights apply regardless of the 7-day window if the damage/defect was present at delivery
What to do if you receive a damaged or wrong item:
- Take clear photographs of the item, packaging, and shipping label before use
- Initiate a return from My Orders within 48 hours of delivery and select "Defective / Damaged" as the reason
- Upload the photos as evidence in the return form
- We will arrange an immediate free reverse pickup at no cost to you
Your Legal Rights (India)
This policy is framed in accordance with the following Indian laws and regulations:
- Under the Consumer Protection Act 2019, you have the right to seek redressal for defective goods, unfair trade practices, and restrictive trade practices.
- You may file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or State Consumer Forum if your grievance is not resolved within 30 days.
- Online complaints can be filed at consumerhelpline.gov.in or call 1800-11-4000 (toll-free).
- The E-Commerce Rules 2020 mandate that sellers display a clear return, refund, and exchange policy â which this page fulfills.
In case of any dispute, Nari Niketan will make every effort to resolve the matter amicably. If unresolved within 30 days, you may approach the appropriate Consumer Forum in Sonbhadra district, Uttar Pradesh, which has jurisdiction over our business.
Questions about your return?
Our team typically responds within 24 hours. Don't hesitate to reach out!